Refund and Returns Policy

We have a 2-day return policy, which means you have 2 days after receiving your item to request a return. For exchange/return, you can contact us at or call at +91-9238315696.


Exchanges and Returns Policy: For exchanges or returns to be considered, your item must maintain its original condition, remain unused, and be in its original packaging. Please ensure that you provide the invoice during the return pickup process. Products that have been used are not eligible for exchange or return.

Exchanges or returns are permissible under the following circumstances:

  • The product is damaged, or you have received the incorrect item.
  • The product’s seal is broken upon delivery.
  • The product has expired before its delivery.

If your return meets the criteria, we will arrange for the item to be picked up from the same address. You will receive notification regarding the expected pick-up date.

For exchanges, the replacement product will be delivered to you within 3-5 days after the return pick-up is completed.


If there are any discrepancies related to the delivery, kindly contact us within 48 hours after the order has been marked as delivered.


Cancellation Policy:

We will consider a request for order cancellation only if the product has not yet been shipped. Should your cancellation request be accepted, you will receive a refund for the entire amount. Kenbetwa reserves the right to cancel or reject any order for various reasons, such as stock unavailability, pricing or informational errors, or issues identified with the customer’s personal or financial details.



Once your return is received and inspected, we will notify you that we have received your returned item. We will also notify you if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method. Please note that it generally takes around 5-7 days to reflect this amount.


You can always contact us for any return question at


Shipping Policy

We have collaborates with multiple courier partners for shipping across India. We only have standard shipping available at the moment. Depending on the location, it takes 2-9 days to be delivered. We accept orders only from India.

Kenbetwa reserves the right to cancel an order within 48 hours from the time of order. 


Payment information

UPI – q390110145@ybi

Bank details

Account No. – 40866623749          

IFSC – SBIN0003178

Bank & Branch Name- State bank of India, Digoda

Account Holder name – Ken Betwa Mahila Farmer Producer Company